View Ticket Detail

Release Time

12/15/2017

Views

8759 times

Tags

ticket view

Description

Get detail of the current client's ticket.

URL: https://subdomain.domainname/clientapi /index.php?serviceName=viewticket

This function can be executed via following url: https://subdomain.domainname/clientapi

Input Parameters

Name	Required / Optional	Type	Description
TicketId	Required	varchar(255)	Ticket ID

Name	Required / Optional	Type	Description
Content-Type	Required	application/json	Content Type
Authorization	Required*	base64	Valid Api Key from SD Manage -> Api Keys
X-ACCESS-TOKEN	Required*	string	3rd Party Authentication API Definition https://developer.comodo.com/frontend/web/topic/comodo-one-3rd-party-company-api-definition https://developer.comodo.com/frontend/web/topic/token-validation-service https://developer.comodo.com/frontend/web/topic/token-renew-service
* Customer should send Authorization or X-ACCESS-TOKEN

Execution

Sample execution can be handled via Postman Application.

Sample execution can be handled via Postman Application. 
	{
"ticketId": "ticketId"
	}

Header part can be handled via Postman Application

Header part can be handled via Postman Application
Content-Type : application/json
Authorization : B8ADA99D912E48A8735D3291CE60493A
or
X-ACCESS-TOKEN : eyJhbGciOiJIUzI1NiJ9.eyJyZXF1ZXN0ZWRCeSI6InNkIiwibmJmIjoxNDk5MjUzNjk4LCJzY29wZSI6InNkc3RhZ2luZy1tc3AiLCJpc3MiOiJjMXBvcnRhbCIsImN1c3RvbWVySWQiOiI1OTJmYmRjZWRiYTcwYTExNTQzMWExZTUiLCJleHAiOjE0OTkyNTcyOTgsInRva2VuVHlwZSI6ImJlYXJlciIsImlhdCI6MTQ5OTI1MzY5OCwidXNlcklkIjoiMTI0MTI0MTEyNCIsImp0aSI6ImVmNjhhOTA1ODNjOWVhNjQ5ZTI4OWNkNmZkMGVhM2VhNDQ5Y2Q1N2QyNGYxMjQxYTY1MzNlYjBlNTZmMDZmMTgyY2FlNmE3NWViMmMwODA5In0.hKqaMAH2JNCfeG_OWv1TXVeKIzjgvZC7xo887Zt85ZA

Success Output

{
  "status": "SUCCESS",
  "code": 200,
  "message": "Ticket detail is listed",
  "data": {
    "ticketId": "Ticket ID",
    "createDate": "Ticket Create Date",
    "username": "Username",
    "status": "Ticket Status",
    "subject": "Ticket Subject",
    "department": "Ticket Department",
    "asset": "Ticket Asset",
    "threads": [
      {
        "created": "Ticket Thread Create Date",
        "body": "Ticket Thread Body",
        "poster": "Ticket Thread Poster"
      },
      ...
    ]
  }
}

Error Output

{
     "status": "ERROR",
     "code": 400,
     "message": "unexpected error occurred!",
     "data": null
	}
	{
"status": "ERROR",
"code": 401,
"message": "Access Denied!",
"data": null
	}