Ticket Post Reply

Release Time

12/15/2017

Views

13731 times

Tags

ticket post Reply

Description

Post a Reply for Ticket
URL:https://subdomain.domainname/clientapi /index.php?serviceName=ticketpostreply

This function can be executed via following URL: https://subdomain.domainname/clientapi

Input Parameters

Name	Required / Optional	Type	Description
email	Required	varchar	User Email
ticketId	Required	int	Ticket ID
message	Required	text	Reply Message

Input Header Parameters

Name	Required / Optional	Type	Description
Content-Type	Required	application/json	Content Type
Authorization	Required*	base64	Valid Api Key from SD Manage -> Api Keys
X-ACCESS-TOKEN	Required*	string	3rd Party Authentication API Definition https://developer.comodo.com/frontend/web/topic/comodo-one-3rd-party-company-api-definition https://developer.comodo.com/frontend/web/topic/token-validation-service https://developer.comodo.com/frontend/web/topic/token-renew-service
* Customer should send Authorization or X-ACCESS-TOKEN

Execution

Sample execution can be handled via Postman Application.

Sample execution can be handled via Postman Application. 
{
    "email"   : "User Email",
	"ticketId": "Ticket ID",
	"message" : "Reply Message"
}

Header part can be handled via Postman Application

Header part can be handled via Postman Application
Content-Type : application/json
Authorization : B8ADA99D912E48A8735D3291CE60493A
 or
X-ACCESS-TOKEN : eyJhbGciOiJIUzI1NiJ9.eyJyZXF1ZXN0ZWRCeSI6InNkIiwibmJmIjoxNDk5MjUzNjk4LCJzY29wZSI6InNkc3RhZ2luZy1tc3AiLCJpc3MiOiJjMXBvcnRhbCIsImN1c3RvbWVySWQiOiI1OTJmYmRjZWRiYTcwYTExNTQzMWExZTUiLCJleHAiOjE0OTkyNTcyOTgsInRva2VuVHlwZSI6ImJlYXJlciIsImlhdCI6MTQ5OTI1MzY5OCwidXNlcklkIjoiMTI0MTI0MTEyNCIsImp0aSI6ImVmNjhhOTA1ODNjOWVhNjQ5ZTI4OWNkNmZkMGVhM2VhNDQ5Y2Q1N2QyNGYxMjQxYTY1MzNlYjBlNTZmMDZmMTgyY2FlNmE3NWViMmMwODA5In0.hKqaMAH2JNCfeG_OWv1TXVeKIzjgvZC7xo887Zt85ZA

Success Output

{
	"sender": "client",
	"status": "SUCCESS", 
	"code": 200,
	"message": "Message Posted Successfully",
	"data": [
    	"ticketId": "Ticket ID",
   		"threads": [
      	 		 {
            			 "created": "Ticket Thread Create Date",
           			 "body": "Ticket Thread Body",
             		 "poster": "Ticket Thread Poster"
     			 },
         			 ...
			]
	}

Error Output

{
     "status": "ERROR",
     "code": 400,
     "message": "unexpected error occurred!",
     "data": null
	}
	{
"status": "ERROR",
"code": 401,
"message": "Access Denied!",
"data": null
	}