Ticket Post Reply

Release Time
12/15/2017
Views
502 times
Category
Service Desk
Tags

Post a Reply for Ticket 
URL:https://subdomain.domainname/clientapi/index.php?serviceName=ticketpostreply

This function can be executed via following URL: https://subdomain.domainname/clientapi

Input Parameters

Name

Required / Optional

Type

Description

email

Required

varchar

User Email

ticketId

Required

int

Ticket ID

message

Required

text

Reply Message

Input Header Parameters

Name

Required / Optional

Type

Description

Content-Type

Required

application/json

Content Type

Authorization

Required*

base64

Valid Api Key from SD Manage -> Api Keys

X-ACCESS-TOKEN

Required*

string

3rd Party Authentication API Definition

https://developer.comodo.com/frontend/web/topic/comodo-one-3rd-party-company-api-definition

https://developer.comodo.com/frontend/web/topic/token-validation-service

https://developer.comodo.com/frontend/web/topic/token-renew-service

*  Customer should send Authorization or X-ACCESS-TOKEN

 

Execution

Sample execution can be handled via Postman Application. 

Header part can be handled via Postman Application

Success Output

Error Output