Create Ticket

Release Time
12/15/2017
Views
963 times
Category
Service Desk
Tags

Creates a new ticket in Service Desk.

URL: https://subdomain.domainname/clientapi /index.php?serviceName=createticket

This function can be executed via following url: https://subdomain.domainname/clientapi

 

Input Parameters

Name

Required/Optional Type Description
email Required  varchar(255) Client E-mail
summary Required varchar(255) Ticket Detail
description Required text

Ticket Detail

Asset Type

Required int Ticket Asset Type
Help Topic  Required int Ticket Help Topic
Category Optional text Ticket Category
Field Optional int(11)  Attached File ID
CustomFileds Optional json

Custom Field Values

priorityId

Optional int

Set priority values              

1 : Low

2 : Normal

3 : High

4 : Critical

 

Input Header Parameters

Name Required/Optional Type Description
Content-Type Required application/json Content Type
Authorization Required * base64

Valid Api Key from SD Manage -> Api Keys

X-ACCESS-TOKEN

Required*

string

Valid Access Token from C1 Portal auth/login service also see 3rd Party Authentication API Definition

https://developer.comodo.com/frontend/web/topic/comodo-one-3rd-party-company-api-definition

https://developer.comodo.com/frontend/web/topic/token-validation-service

https://developer.comodo.com/frontend/web/topic/token-renew-service

*  Customer should send Authorization or X-ACCESS-TOKEN

 

 

 

Execution

Sample execution can be handled via Postman Application. 

Header part can be handled via Postman Application

Success Output

Error Output