Close Ticket

Release Time

07/16/2018

Views

15625 times

Tags

ticket close

Description

Closes selected ticket.

1. Input Parameters

Name	Required/Optional	Type	Description
TicketId	Required	varchar(255)	Ticket ID
MspId	Required	varchar(255)	MSP ID
CompanyId	Optional	varchar(255)	Company ID

Execution

Sample execution can be handled via Postman Application.

{
     "requestType": "service",
     "params": {
          "companyId": "companyId",
          "ticketId" : 663
     },
     "targetNameSpace": "ServiceDesk",
     "serviceName": "closeTicket",
     "mspId": "mspId",
     "senderNameSpace": "RMM",
     "targetApiKey": "targetApiKey"
}

Header part can be handled via Postman Application

Success Output

{
     "status": "SUCCESS",
     "code": 200,
     "message": "Ticket Closed",
     "data": null
}

Error Output

{
     "status": "ERROR",
     "code": 400,
     "message": "unexpected error occurred!",
     "data": null
}